Frequently Asked Questions

Everything you need to know about your gear and your run.

How do I know which running shoes are right for my gait?

We recommend a professional gait analysis. However, you can check the wear patterns on your old shoes: wear on the inner edge suggests overpronation (stability shoes), while wear on the outer edge suggests supination (neutral shoes).

What is your return policy for worn running shoes?

We offer a 30-day 'Run Confident' guarantee. If your shoes aren't performing as expected after a few runs, you can exchange them for a different model or receive store credit.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Expedited 2-day shipping is available at checkout for athletes who need their gear before race day.

Do you offer international shipping?

Yes, BlackToe Running Inc. ships to over 50 countries. International delivery times vary by location, typically ranging from 7-14 business days.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.